Frequently Asked Questions

Yes. Every fragrance at RichandLuxe is 100% authentic. Our signature formats are meticulously prepared from original fragrance bottles, using dedicated measuring equipment for each fragrance. Full bottles are presented in original manufacturer packaging.

Niche perfumery places the composition and its creative point of view at the heart of the experience. Our curation brings together distinctive fragrance houses, expressive materials, and scents with a character of their own.

We do not offer discount codes or promotional discounts. Our focus is a thoughtful curation of exceptional fragrances, meticulous presentation, and attentive service—from your first discovery to a fragrance you return to.

A decant is a smaller quantity of authentic fragrance transferred from its original bottle into a separate atomizer. At RichandLuxe, we present these as our signature formats: a considered way to explore a composition on your skin, build a fragrance wardrobe, or carry a favourite with you. Each format is prepared with precision and care by RichandLuxe; it is distinct from the fragrance house’s original retail bottle.

Signature formats are prepared by RichandLuxe in glass atomizers and presented in individual boxes. Our 6 mL and 12 mL formats have an outer metal casing. Full bottles are the fragrance house’s original retail presentation, in original manufacturer packaging. Each product’s size selector identifies the format you are choosing.

Available sizes vary by fragrance. Select your preferred size and format on the product page; the options shown there are the sizes offered for that composition.

Keep your fragrance upright in a cool, dry place, away from direct sunlight and heat. Close it securely after use. A little care helps preserve the composition and the pleasure of wearing it.

Yes, for our 6 mL and 12 mL signature formats. Add your preferred atomizer colour in “A personal touch” in your cart. We will do our best to accommodate your preference, subject to availability.

Yes. Leave your message in “A personal touch” in your cart, and we can include a handwritten note for someone special—a birthday, an anniversary, a special occasion, or a simple thank-you.

Orders are dispatched within three business days of purchase, Monday to Friday, excluding public holidays. Carrier transit time is additional. If we cannot dispatch within that timeframe, we will email you before the deadline with an updated estimate and your available options. Read our Shipping Policy.

We currently deliver only to addresses within the United States. International shipping is not available.

Once your order ships, we will email your shipping confirmation and tracking information. Tracking may take a little time to update after dispatch. If updates stop or you have a delivery concern, contact us with your order number and we will help investigate.

Please email contact@richandluxe.com promptly with your order number and the corrected address. We will help where possible, although changes cannot be guaranteed once preparation or dispatch has begun.

Return requests for eligible unused, unopened full bottles must be made within seven calendar days of delivery, with original packaging and seals intact. Approval is required before sending a return. Signature formats are final sale for change-of-mind returns, whether opened or unopened; opened or used full bottles are also ineligible. Eligible change-of-mind returns may have actual outbound and return shipping costs deducted, as detailed in our policy. These conditions do not limit remedies for damaged, defective, incorrect, or undelivered items, or your legal rights. Read our Returns & Refunds Policy.

Please contact us promptly with your order number and photographs where possible. Keep the item and packaging while we review the concern. We will arrange an appropriate resolution for a confirmed error or defect. Please do not return leaking or damaged fragrance without our instructions.

For help with a fragrance, a gift, or an existing order, email contact@richandluxe.com. Include your order number when your enquiry relates to a purchase.