Returns & Refunds

Effective October 1, 2026

This policy applies to orders placed on or after October 1, 2026. Earlier orders remain subject to the return policy provided at purchase. Nothing in this policy excludes or restricts rights that cannot lawfully be excluded.

At a glance

Return requests for eligible full bottles must be made within 7 calendar days of delivery. Full bottles must be unused, unopened and in their original manufacturer packaging, with any original seals intact. Freshly prepared decants are final sale, whether opened or unopened, and are not eligible for change-of-mind returns or exchanges. These conditions do not limit remedies for damaged, defective, incorrect or undelivered merchandise, or other rights provided by law.

Return condition

Opened, sprayed, used or altered items are not eligible for a change-of-mind return. Keep items in a cool, dry place away from heat and direct sunlight. Merchandise showing signs of use, damage or improper storage is not eligible for a change-of-mind return.

How to request a return

Email contact@richandluxe.com within 7 calendar days of delivery with your order number, the item and your reason for return. Approval is required before sending any return. We will confirm eligibility and provide return instructions. Please send an authorized return within 7 calendar days after receiving our authorization and shipping instructions. Please do not send items to an address on a parcel or our business correspondence address without authorization.

Shipping costs for returns

We cover shipping when your order is sent. For an eligible change-of-mind return, the actual cost of sending the returned items to you and the actual return-label cost will be deducted from your refund, where disclosed before purchase and permitted by law.

Shipping costs are passed on without a markup or duplicate charges. For partial returns, deductions exclude shipping costs attributable to items you keep.

Before authorizing the return or issuing a return label, we will provide an itemized breakdown of the deductions and your expected refund for your agreement. Once you agree, we will authorize the return and provide the label and instructions. Final refund eligibility remains subject to inspection of the returned items.

These deductions and the agreement requirement do not apply to confirmed damage, defects, incorrect merchandise, our error or any return for which the law requires us to cover costs or issue a refund.

Damaged, leaking, defective or incorrect items

Contact us promptly after discovering a problem, with your order number and photographs where possible. Retain the item and packaging while we review it. We will arrange an appropriate replacement or refund and cover any required return shipping for a confirmed error or defect. The ordinary change-of-mind exclusions do not remove your statutory rights. Do not mail leaking or damaged fragrance without our instructions.

Refunds

We will notify you after inspecting an authorized return. Approved refunds are issued to the original payment method; your payment provider may need additional time to post them. We aim to process ordinary approved return refunds within five business days of inspection, subject to any shorter deadline required by law. Refunds for canceled or unfulfilled orders follow applicable legal deadlines.

Exchanges & order cancellations

For an exchange, contact us before returning your item so we can confirm available options. For orders that have not shipped, see our Purchase Options & Cancellations.