Shipping Policy

Effective October 1, 2026

Order Processing & Dispatch

We ship within three business days of receiving your order. Business days are Monday through Friday, excluding public holidays. Carrier transit time begins when the carrier accepts your package and is separate from our processing and dispatch time.

No International Shipping

We currently ship only to addresses within the United States. International shipping is not available.

Shipping Confirmation & Tracking

Once your order ships, we will send a shipping confirmation and tracking information to the email address provided at checkout. Tracking updates may not appear immediately after dispatch.

Shipping & Delivery Delays

Carrier transit times may be affected by weather, holidays or service disruptions.

If we cannot dispatch your order within our promised shipping timeframe, we will email you before that deadline with an updated estimate and your available options, in accordance with applicable law.

Incorrect Shipping Information & Address Changes

Please ensure that your shipping address is complete and accurate, including any apartment, suite or unit number.

To request a correction, email contact@richandluxe.com promptly with your order number and the updated address. We will help where possible, but cannot guarantee changes once preparation or dispatch has begun.

Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect it from a carrier pickup location, please contact us so we can review the available options.

Reshipping may incur an additional charge based on the actual shipping cost. We will confirm the delivery address and any charge with you before resending.

If an eligible return is agreed instead, any refund and applicable actual shipping deductions will follow our Returns & Refunds policy, where disclosed before purchase and permitted by law. Refusing delivery does not automatically authorize a return.

Charges do not apply where the issue resulted from our error or where applicable law requires us to cover the costs.

Order Tracking Issues

If tracking has not activated, stops updating, or shows a delivery exception, please email contact@richandluxe.com with your order number. We will review the shipment status and contact the carrier where needed.

A gap in tracking updates does not necessarily mean a package is lost, but we will help investigate any delivery concern.

Lost, Missing or Damaged Packages

If tracking shows delivery but you cannot locate your package, please check the delivery details and, where appropriate, with household members or your building’s reception. Contact us promptly if it remains missing.

For packages lost or damaged in transit, we will investigate with the carrier and arrange an appropriate resolution based on the circumstances and applicable law. A carrier’s delivery scan or claim decision does not, by itself, determine or remove your legal rights.

For damaged or leaking items, retain the product and packaging and provide photographs where possible. Please do not send leaking or damaged fragrance back without our shipping instructions.

Contact Us

For shipping assistance, email contact@richandluxe.com with your order number.

For return eligibility and refund information, please review our Returns & Refunds policy.

Nothing in this policy limits rights available under applicable law.