At your service
Contact Information
A thoughtful response, whenever you need assistance.
Effective October 1, 2026
Client Care
For questions about an order, fragrance, shipping or our policies, please email contact@richandluxe.com.
Service Hours
Monday–Friday, 9 a.m.–6 p.m. Pacific Time, excluding public holidays. We typically respond within one business day.
Order Enquiries
Please include your order number and a brief description of how we can help. For an item or delivery concern, photographs of the item and packaging can help us review it.
For return requests, please contact us before sending any merchandise. We will confirm eligibility and provide return instructions.
Privacy Enquiries
For questions about our privacy practices or to exercise your applicable privacy rights, please email contact@richandluxe.com.
Please do not send payment-card details, passwords or identity documents by email. If verification is necessary, we will explain how to provide the required information securely.
Business Information
RichandLuxe is operated by Rich and Luxe LLC.